My Maintenance Responsibilities

As a Tenant, you are required to care for and maintain the Property.  Proper care and maintenance include keeping a clean, uncluttered, and safe home.  Below in a incomprehensive list of items that are generally your responsibility.

• HVAC Filters – You are responsible for changing HVAC filters on a regular basis.  If you are found to have excessively dirty filters during your inspections or otherwise, WRRA-PM will change your filters and bill you for the cost of the filters plus $50.00 change fee.
• Property Exterior – Unless your lease states otherwise, you are responsible for lawn care (mowing, trimming, blowing), keeping neatly trimmed shrubs, weeding natural areas and plant beds, cleaning gutters, and not keeping personal property in the front or sides of the Property or refuse anywhere at the Property.
• Reporting of Maintenance Item that are not your responsibility – You are responsible for reporting any maintenance issue that arises that is not your responsibility.  You can file a maintenance request using the button to the left or by submission in writing to the address below.  Remember to include your name (as written on the lease), your contact information, the Property Address, details of the problem, photos of the problem (if possible).  Mail or deliver to:

     
WRRA-PM – Tenant Relations
Maintenance Request
6000 Fairview Road
Suite 104
Charlotte, NC 28210

• Extermination – If you see an abnormal amount of insects inside a property, submit a maintenance request.  You will not be charged for the pest extermination unless the extermination company finds that poor housekeeping is responsible for the insect problem.
• Smoke and Carbon Monoxide Detectors – WRRA-PM replaces all detectors with a new battery when the lease is signed.  Thereafter, you are responsible for keeping a working battery in all detectors.  You are responsible for testing each detector at least once each month.  If the detector fails the test, you are responsible for replacing the battery at your expense.  If, after testing and replacement of the battery, the detector fails to operate, you are required to notify WRRA-PM in writing.
• Reasonable Repair Time – Please allow 5 business days to be contacted for repairs.  If you are not contacted about a repair request that you submitted, please submit another or call your Tenant Relations Manager.
• Inspections – You are required to meet your Tenant Relations Representative at the Property quarterly so that your Tenant Relations Representative may inspect the Property